Introduction

This privacy statement and cookie policy is about the way in which Stichting De Oudertelefoon ("Parent Telephone", "we", "we" or "us") via chat, telephone and website https://www.oudertelefoon.nl ("oudertelefoon") .nl”) processes your personal data. The Parent Telephone is located at Nieuwe Keizersgracht 1A, 1018 DR in Amsterdam and registered in the register of the Dutch Chamber of Commerce under number 77819586. The Parent Telephone does its best to protect your privacy as well as possible. Your personal data will be processed by De Oudertelefoon as permitted by law. In this privacy statement we describe how we handle your privacy via our website, the telephone line and the chat. We have listed how your personal data is processed and which rights you are entitled to in that context.

 

1. General

If you call, chat or visit our website with us, we may obtain personal data from you. Personal data is all information by which you can be recognized (directly or indirectly). Personal data can be an IP address, a telephone number or an e-mail address.

We treat your data strictly confidentially and delete it as soon as possible. All employees have a duty of confidentiality. They are not allowed to discuss anything they hear on the phone or read during the chat with people outside De Oudertelefoon, unless they are legally obliged to do so, if you are in mortal danger or you give permission to do so.

 

2. Personal Data and Purposes

When you visit the website or chat with us, we automatically obtain the IP address and city name of your computer's location and we know which computer visits our website or chat. If you call us, we can trace your telephone number. Volunteers will not see your IP address or phone number. In principle, we only use your IP address and/or telephone number so that you can contact us. If you fail to comply with our conversation rules several times, we can use this data to block you. If you are blocked, you will receive a message that you have been blocked the next time you contact us.

If we receive further information from you, it is because you have provided it to us yourself, for example via a form on the website or via a telephone or chat conversation. We will anonymise the personal data you share with us as much as possible, so that it cannot be traced back to you. Summary, anonymised registrations are kept indefinitely and we only use them for research, statistics, the promotion of expertise and to improve our services.

 

3. Cookies

In addition, Oudertelefoon.nl uses cookies. A cookie is a technique that collects and reads information from your computer, tablet or mobile. Cookies can collect personal data related to the use of parentphone.nl, such as which pages have been visited and an IP address. We use the following cookies:

Analytical cookies: by means of these cookies we know how many people visit parentphone.nl and which pages are visited the most. In this way we can improve parentphone.nl. Our analytical cookies are privacy-friendly.

Functional cookies: these cookies are necessary for the parentphone.nl to work properly.

If you do not want cookies to be placed at all, you can adjust the settings of your Internet browser and completely block the placement of cookies. You can click on "help" in the browser's menu to learn how to do this for the browser on your computer. By deleting all cookies, it is possible that not all parts of parentphone.nl will work.

 

4. Sharing of Personal Data

We may ask other companies and individuals to help us maintain and develop the website. Oudertelefoon.nl is developed by employees of De Oudertelefoon and hosted by a company. With the host ofparentphone.nl agreements have been made to keep your personal data secret and secure.

De Oudertelefoon can also provide your personal data to other organisations, such as Safe Home care providers, hospitals or the police, if we are required to do so by law or if you have given permission for this.

 

5. Retention Periods

The personal data that you provide to us via the website will not be kept longer than necessary. We only place cookies for as long as necessary for the purpose of the cookie. Cookies are in any case deleted after six months. Consent data is retained for a maximum of five years in connection with enforcement by regulators.

 

6. Security of personal data

De Oudertelefoon has taken security measures (technical and organizational measures) to ensure that your personal data is safe and cannot be lost or accidentally sent to someone else. If something does go wrong, we will let you know.

 

7. Rights

You may ask The Parent Telephone to:

• to show what information we have about you,

• have your personal data removed;

• object to the use of your personal data;

• restrict the processing and transfer of your personal data; and/or

• pass on your personal data to you or to a third party.

These rights are not absolute. The Parent Phone will review your question and let you know as soon as possible, but in any case within one month, what we will do with your question. De Oudertelefoon can extend this period by two months if your question is very complex or if we receive a lot of questions. We will then let you know. Finally, you can always submit a complaint to the Dutch Data Protection Authority.

​

8. Change of privacy statement

De Oudertelefoon reserves the right to revise or amend its privacy statement.

​

9. Contact

You can send your questions, comments or access to your data by e-mail to info@oudertelefoon.nl, stating "privacy".

 

 

Telephone

 

Introduction

This privacy statement is about the processing of your personal data if you contact De Oudertelefoon by calling. The Parent Phone does its best to protect your privacy as well as possible. Your personal data will be processed by De Oudertelefoon as permitted by law.

 

1. Personal Data and Purposes

1.1. When you call us, we automatically obtain your telephone number in our systems. In principle, we use your telephone number so that you can call us. 

1.2. Your contact details, such as your telephone number, are not visible to the volunteer on the phone. Conversations with De Oudertelefoon are 100% confidential. This means that we will not tell anyone what you tell us, unless you allow us to. We don't know who you are and you don't have to tell us. 

1.3. During the conversation with the volunteer of De Oudertelefoon you can provide personal data about yourself, but also about others. This personal data is not included in a telephone registration: the registration states the date and time of the conversation, the duration of the conversation, via which channel (chat or telephone) you made contact, what your gender is, your age and the type of conversation topic . The telephone registration can therefore not be traced back to you. The telephone conversations are not recorded.

yours and is recorded anonymously by the researcher and used in this research.

1.4. Volunteers and work supervisors of De Oudertelefoon, who supervise volunteers, sometimes listen in during a conversation for performance purposes and to promote expertise.

 

2. Sharing of personal data

2.1 Your data can only be requested by authorized data managers (not the volunteers) De Oudertelefoon and can be viewed at the provider of the telephone service. This only happens if there is a situation as referred to in Article 2.2.

2.2 Under special circumstances, personal data may be provided to third parties, such as the police or a medical service. This is the case if it is required by law or if you have given permission for this.

 

3. Retention Periods

3.1 The provider of the telephone service stores the telephone numbers for 6 months, after which the telephone data is anonymised. After that, it is no longer possible to (in)directly trace the registrations back to you as a person.

3.2 Pseudonymized telephone records are kept indefinitely.

3.5 Anonymised summaries of conversation topics are kept indefinitely for research purposes.

​

​

​

Chat

 

Introduction

This privacy statement is about the processing of your personal data if you contact De Oudertelefoon by chatting. The Parent Phone does its best to protect your privacy as well as possible. Your personal data will be processed by De Oudertelefoon as permitted by law.

 

1. Personal Data and Purposes

1.1. When you chat with us, we automatically obtain the IP address of your computer and the city name of the location from which you send us a message. In principle, we only use your IP address so that you can chat with us.

1.2. The volunteer who chats with you does not see your IP address. However, the volunteer can see the name of the location where you are. This is set automatically, but has no effect on the content of the conversations. Other contact details are not visible to us. 

1.3. Conversations with De Oudertelefoon are 100% confidential. This means that we will not tell anyone what you tell us, unless you allow us to. We don't know who you are and you don't have to tell us.

1.4. At the end of each chat conversation, the volunteer deletes the entire conversation. So no data or data from you or the conversations you have with us are stored.

1.5. At the end of each interview, we ask the volunteer to complete a short survey. We use this anonymised data to monitor the themes that concern many parents and educators. This information cannot be traced back to individual cases. With this research, we are fulfilling our social task of giving parents a voice.

1.6. Volunteers and supervisors of the volunteers of De Oudertelefoon sometimes watch a conversation for performance purposes and to promote expertise.

 

2. Sharing personal data

2.1 Your personal data will not be provided by De Oudertelefoon to third parties. Volunteers will only see the city name of the location you are in when chatting. The chat, including information about your location, will be deleted in its entirety after the conversation has been completed.

2.2 Summary, fully anonymized conversations may be stored and shared for research or analysis. These summaries are completely anonymized and cannot be traced back to individuals.

 

3. Retention Periods

3.1. The supplier of the chat program stores the IP addresses for 1 year and then they are deleted.

3.2 Anonymized summaries of conversation topics are preserved.

​

​

​

version: May 2020